• Member companies will pursue housekeeping excellence for their property owners and rental guests through the creation of professional certification programs for managers, front-line housekeepers, and quality assurance inspectors.
• Member companies will always strive to provide their housekeeping employees with an enjoyable working environment constantly stressing their important role in owner and guest satisfaction.
• An accurate, timely, and courteous response will be given to all housekeeping issues of any owner or guest.
• Every effort will be made to learn of and to comply with all local, state, and federal regulations that may apply to a housekeeping department.
• It will be the goal of member companies to have an inspection done on each unit prior to a guest or owner arrival to assure the unit is done to an acceptable standard and that the unit is safe and secure.
• All housekeeping staff members will be trained in proper and safe cleaning techniques and in unit security and in the OSHA Hazard Communication program.
• No member company will allow any employee to smoke at any time in a rental unit.
• The safety and security of its owners and rental guests will always be of paramount importance to members and thus when cleaning bathrooms, a germicide will be used in every instance.
• Member companies will assure that they have accurate Lost and Found records and items found in units will be retained in a secure location.
• Owner and guest linens will be laundered in a manner that minimizes the potential for growth of harmful bacteria.
• Each member company has a set of departure cleaning guidelines that are readily available to any owner or rental guest.
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